IMPORTANT - PLEASE READ BEFORE ORDERING!
Please read this entire page before proceeding with your order.
Below is everything you need to know about ordering from Med-Tech Solutions.
If you inquire about something that is covered in this exert then we will simply refer you to this page.
ORDERING:
Payment emails/invoices and notifications will automatically be sent to you upon submission. Clients such as Gmail tend to send these to your spam folder. When ordering please DO NOT use clients such as Hotmail/Live/MSN or Hushmail, as they may not be delivered at all!
Order Status's:
''Pending'' - Order has been placed, awaiting payment.
''Processing'' - Payment has been received.
''Complete'' - Order shipped.
Upon ordering and receiving payment details, you have 48 HOURS to complete your payment submission, past this point your order will no longer be valid.
Question: I placed an order, but I forgot to add an item - can I add it to my cart?
If your order status is still 'Pending' and you haven't made payment or a payment submission for the order, then we can add items to your order, if such items are available.
If your order is 'On Hold' or 'Processing' then we cannot add anything to your order!
WE DO NOT TAKE RETURNS AND THERE ARE NO REFUNDS!
SHIPPING:
EU BASED SUPPLIER!
All orders are shipped from within the EU! We are open 7 days a week, but we only ship orders between Monday to Friday (working days).
ALL ORDERS (EXCEPT STEALTH) ARE SHIPPED WITHIN 72 HOURS (WEEKDAYS) OF PAYMENT MADE!
We cannot be held accountable if incorrect or insufficient shipping information was provided. Be sure there are no Typing errors. Once your order is confirmed you CAN NOT change or request for it to be shipped to a different address.
UK DOMESTIC SHIPPING - (charge calculated from Royal Mail website)
ALL UK orders are shipped the same or following working day after payment has been received, via Special Next Day delivery service. ALL UK orders, once posted, will arrive at your door the following working day before 1pm. We do not provide tracking numbers for UK orders, however we do keep a record of the tracking numbers in case there is an issue with delivery.
INTERNATIONAL SHIPPING - Tracked and Regular Airmail (charge calculated from Royal Mail website)
We ship to ALL international destinations and provide all international orders with tracking numbers, provided you have selected the tracked option. The tracked option will either be Air-Sure or International Signed-For.
We advise countries like Australia, Canada, New Zealand, Norway, South Korea and Brazil to use the REGULAR AIRMAIL option, as this method tends to have the highest rate of success in clearing customs. However this is your choice!
Depending on your location you can expect to receive your order anywhere between 1-12 working days. Below is an estimate of how long you will wait once your order has been shipped (excluding busy holiday periods):
UK: queued within 72 HOURS + 1 working day.
Western Europe: 2-3 working days
Eastern Europe: 3-5 working days
USA East Coast: 3-7 working days
USA West Coast: 5-10 working days
Canada: 5-10 working days
South America: 7-10 working days
Australia: 7-12 working days
New Zealand: 7-12 working days
Asia: 10-12 working days
ANYTHING OVER 1KG WILL BE SHIPPED AS SEPARATE PARCELS AND WILL INCUR EXTRA SHIPPING COST.
We DO NOT under any circumstances take responsibility for Customs seizures! We also do not take any responsibility for delivery's damaged, delayed or lost by international postal services outside of the UK.
PLEASE DO NOT ASK IF YOUR ORDER HAS BEEN SHIPPED YET! YOUR ORDER STATUS WILL BE UPDATED TO ''COMPLETE'' ONCE YOUR ORDER HAS BEEN SHIPPED. AFTER THIS POINT WE DO NOT HAVE ANY INFORMATION REGARDING YOUR ORDER!
Reship Policy
In the rare event an order is detained or confiscated by foreign customs, and a track/trace or signed facility has been used we will work with you to remedy the situation.
You must *(1) produce a seizure notice *(2) within 28 days of the date of seizure letter/notice and from the country it was seized in and *(3) provide an alternative shipping address.
In this instance we will resend the items once *(4) if we receive the seizure notice *(5) also 50% of the cost of your order and shipping charge's.
In cases of missing orders if a track/trace or signed for facility has been used, if the courier has been found to *(1) have lost the parcel, we will resend your order if *(2) we receive 50% of the cost of your order and shipping charges.
We will not reship should the parcel have been signed for or delivered or gone missing at your address, or been signed for by person or persons other than the customer.
TOUGH & HOT COUNTRIES
We have the experience, ability and the knowledge needed to reach and get products successfully delivered into the most unfriendliest of locations.
Please be aware before ordering that the product look will change to make this possible; however, be assured that the product contained will be correct. Please contact us via email to make this arrangement during your order and leave a comment on the order form requesting stealth packaging.
The following countries REQUIRE stealth packaging:
- AUSTRALIA
- CANADA
- NEW ZEALAND
- NORWAY
- SOUTH KOREA
- BRAZIL
- WEST COAST USA (every state)
PAYMENTS:
WE TAKE WESTERN UNION PAYMENTS
WE TAKE BITCOINS
WE TAKE CREDIT CARDS
WE TAKE PAYPAL
I advise ALWAYS using your real information when paying. In any event a payment issues arises, chances are you will not be able to get refunded if you purchased under a fake alias.
ABOUT YOUR ORDER:
Question: I got my order, but it's short two vials?
We will only accept claims if the package is pictured in its original packaging. Once you break the seal of it, consider it voided and tampered.
We photograph every order prior to shipping by number and keep a record for our own assurance.
Question: Damaged products?
If your order arrives with broken tabs, vials etc - we cannot be held responsible for the mistreatment of packages by the courier. No refunds will be issued. You agree to this when ordering with us. However, the past has proven pose a very very small percent of cases as such given our superb packaging.
Question: Will my pack be noticeable or look suspicious?
No, your package will look no different if you were to order off any online website i.e. Amazon, Ebay etc. We take great pride in your security as well as our own.
CONTACTING US:
Contact us via the contact page on our site, only ONE submission is necessary and we will generally answer you within 24 hours - given the information is not already stated on this page and requires personal attention. We can take slightly longer to reply to inquiries on weekends and holiday periods.